A Bitch of a Cable Bill
Monday, August 22
Cable Company Calls Woman Nasty Name On Bill
POSTED: 1:39 pm CDT August 19, 2005
UPDATED: 7:34 am CDT August 22, 2005
ELGIN, Ill. -- Philadelphia-based Comcast is apologizing for an insulting epithet on a bill.
LaChania Govan made dozens of phone calls to the cable company to complain about service, but she said she was never rude.
So the Elgin, Ill., woman was shocked when her bill came and had the insult printed where her name should be.
Instead of her name, the bill had the "b" word printed on it.
Wednesday, Comcast said it fired two employees for the incident and also issued an apology to Govan.
"We are appalled by this treatment of our customer and want to extend our sincerest apologies" to LaChania Govan, the company said Wednesday in a statement. "This is not the way Comcast does business."
Comcast officials offered Govan two months of free cable to try to make amends.
But she's canceled her Comcast account, anyway.
POSTED: 1:39 pm CDT August 19, 2005
UPDATED: 7:34 am CDT August 22, 2005
ELGIN, Ill. -- Philadelphia-based Comcast is apologizing for an insulting epithet on a bill.
LaChania Govan made dozens of phone calls to the cable company to complain about service, but she said she was never rude.
So the Elgin, Ill., woman was shocked when her bill came and had the insult printed where her name should be.
Instead of her name, the bill had the "b" word printed on it.
Wednesday, Comcast said it fired two employees for the incident and also issued an apology to Govan.
"We are appalled by this treatment of our customer and want to extend our sincerest apologies" to LaChania Govan, the company said Wednesday in a statement. "This is not the way Comcast does business."
Comcast officials offered Govan two months of free cable to try to make amends.
But she's canceled her Comcast account, anyway.
